We
all think about electronic security. How couldn’t
we? Turn on the TV, and you get barraged with commercials
about safer credit cards and news reports about
fraud. How do you keep up with the pace of technology,
getting an electronic identification card for practically
everything, and still feel secure? New forms of
electronic identification keep cropping up. Did
you know Mobil teamed with Timex to make Speedpass-enabled
watches? (Apparently, taking the keys out of the
ignition to swipe the original pass was too much
for some people.) Identity theft and Internet fraud
combined cost victims more than $400 million last
year alone, according to a recent report on CNN.
When
I got my first credit card as a teenager, my mother
explained the dos and don’ts of credit. Never buy
something you wouldn’t buy with cash (e.g., $300
shoes), never carry a balance you can’t pay off
immediately, and never give out your credit card
number. Don’t read it over the phone. Don’t leave
a restaurant receipt on the table with your number
on it. Don’t read it aloud at a store when the numbers
are faded from use or the strip doesn’t work. Equally
important, don’t give out your Social Security number
unless absolutely necessary. There were lots of
don’ts. Following the rules became increasingly
difficult in college when I wanted more junk at
the co-op, and later when I needed a computer I
didn’t have the cash for. Although I’ve broken all
of my mother’s rules along the way, they’re good
rules to live by. My mother is terrified of identity
theft and ruined credit. She knows the value of
building credit, but as a former auditor, she certainly
understands the risk.
It
wasn’t that I didn’t believe my mother, but I guess
the seriousness of the risk didn’t dawn on me until
I started using a card for everything. My debit
card has replaced cash. I use it to buy gas, groceries,
movie tickets, clothes, and dinner at restaurants.
Yesterday, I swiped my debit card at the bank window
so the teller didn’t have to ask for my driver’s
license. I still hear my mother’s voice in my head
though, and I never leave my receipt on the table
or a shop counter if it states my full number.
Although
I haven’t dealt with identity theft, I have had
problems with credit cards. A couple years ago,
I found a charge on my statement for a few hundred
dollars from a company I had never heard of. When
I called my credit card company, I was told that
I had to find out where the charge came from. (Why
the credit card company didn’t help me is another
issue altogether.) Someone whose card number was
off from mine by a couple numbers ordered collectables
from a coin company over the phone. Never read your
credit card number over the phone, my mother said.
And never buy things you wouldn’t buy with cash
(no offense to coin collectors). It took weeks and
many irritating conversations with ambivalent customer
service reps who couldn’t care less about solving
my problem to get it straightened out. As you might
have guessed, there were no apologies. I don’t know
what the tally is for mistaken charges, but I’m
sure many people pay quietly just to avoid the hassle
or because they don’t notice the charge on the bill.
As
we become more and more reliant on electronic identification,
the demand for better security increases. In a two-part
series that begins this month, Brian Millier will
examine smartcard technology, formerly from the
world of high-security electronics apps. He’ll pull
back the curtain to show us how smartcards work
and how to program them. How do you feel more secure?
One way is to figure out how the current technology
works and make it better.